Terms of service

1. Company Information

Loyal Time LDA
Tax ID (NIPC): 518951405
Address: Rua Dr. José Joaquim de Almeida, Nº 670, L 2, 2775-595 Carcavelos, Portugal
Contact: help.notimetowaste@gmail.com

2. Use of the Website

You may use our website to browse products, place orders, and access customer support.
Any misuse, fraudulent activity, or attempt to interfere with the website or its functionality is strictly prohibited.

3. Products & Orders

We make every effort to display accurate product descriptions, colours, and pricing.
However, slight variations may occur due to screen settings or supplier changes.

By placing an order, you confirm that all information provided is accurate.

All orders are subject to availability.
We reserve the right to cancel or refuse any order in cases such as stock issues, errors, or suspected fraud.

4. Pricing & Payments

Prices shown on our website may vary depending on the country you are browsing from. Local currency, applicable taxes, duties, and shipping rates may be automatically adjusted based on your location. Final prices at checkout reflect the applicable amount for your region.
Applicable taxes included at checkout do not include import duties, customs fees, or other charges that may be imposed by the destination country, unless explicitly stated otherwise. These charges are the responsibility of the customer.
For orders eligible for Free Shipping, No Time to Waste® covers the applicable shipping costs, but import duties, customs fees, and other charges imposed by the destination country remain the responsibility of the customer.
Payment must be completed at checkout using the available payment methods.
Prices may be updated at any time without prior notice.

5. Shipping & Delivery

Delivery times are estimates and may vary depending on the destination, carrier, customs clearance, and other external factors.
Once an order has been dispatched from our warehouse, the delivery process is handled by the selected carrier. Customers are responsible for monitoring their shipment using the tracking information provided and for cooperating with the carrier when necessary to complete the delivery.
If a shipment is delayed, the customer should contact the carrier as soon as possible and, where applicable, submit a claim or request for investigation within the carrier's applicable timeframe.
Carriers may have a maximum period of 30 days from the dispatch date to accept requests for information, investigations, or delivery-related claims. Customers are therefore strongly advised to report any delivery issue to the carrier within 30 days from the date the order was dispatched.
If an order could not be successfully delivered and is already being returned to our warehouse, the customer should contact our Customer Support team and inform us of the situation as soon as possible. We will review the shipment status and provide further instructions once the order has been returned to us.
We are not responsible for delays caused by shipping carriers, customs procedures, weather conditions, or other circumstances beyond our reasonable control.
Import duties, customs fees, and other charges imposed by the destination country are the responsibility of the customer, including for orders with Free Shipping.
Risk of loss or damage transfers to you upon delivery.

6. Returns & Exchanges

If an order is refused by the customer or cannot be delivered because the customer fails to pay applicable import duties, customs fees, taxes, or other charges imposed by the destination country, the order may be returned to No Time to Waste®.

In such cases, any costs incurred by No Time to Waste® as a result of the return, including return shipping, handling, storage, customs, or other carrier charges, may be the responsibility of the customer, subject to applicable consumer protection laws.

If the customer requests a refund after an order has been returned, the refund will be processed in accordance with our Refund Policy and applicable law.

7. Intellectual Property

All images, logos, text, and materials on this website are the property of Loyal Time LDA and may not be used, copied, or reproduced without prior written permission.