Shipping policy

Shipping Policy

At No Time to Waste®, our customers are at the heart of everything we do. We aim to ensure every order arrives safely and on time, and we take pride in offering transparent and reliable shipping services. Before completing your purchase, we kindly ask you to review our Shipping Policy to fully understand how our delivery process works.

Order Processing & Confirmation

  • Once your order is placed, you will receive an email confirming that we have received it.

  • As soon as your package is dispatched, you will receive a second email with:

    • Your tracking number

    • The courier handling your delivery

    • An estimated delivery date

If you do not see these emails, please check your spam or junk folder.

Order processing time:

  • 1–3 business days (Monday–Friday)

  • Processing times may be extended during holidays, high-volume periods, or promotional events.

Shipping & Delivery Times

Delivery times are estimates provided by the courier and may vary depending on destination, customs processing, and courier availability.

Estimated Delivery Times by Region

  • Portugal (Mainland): 1–3 business days

  • Portugal (Islands – Azores & Madeira): 3–5 business days

  • Europe: 8–11 business days

  • United Kingdom: 8–11 business days

  • United States: 10–15 business days

  • Rest of the World: 12–16 business days

Shipping Rates by Zone

Shipping costs are calculated based on destination and selected courier. Carrier-calculated rates (via Octolize) may also be available at checkout.

🇵🇹 Portugal – Mainland (18/20 regions)

  • CTT Express: €4.50

  • Octolize Pick-up Points PRO: Rates calculated at checkout

🇵🇹 Portugal – Islands (Azores & Madeira, 2/20 regions)

  • CTT Express: €7.00

  • Octolize Pick-up Points PRO: Rates calculated at checkout

🇪🇸 Spain

  • CTT Express: €5.00

  • Octolize Pick-up Points PRO: Rates calculated at checkout

🇬🇧 United Kingdom

  • CTT Express: £12.00 GBP

  • Octolize Pick-up Points PRO: Rates calculated at checkout

🇪🇺 Europe Zone 2

(France, Germany, Netherlands, Switzerland)

  • CTT Express: €13.50

  • DHL Commerce: Carrier-calculated rate

  • Octolize Pick-up Points PRO: Rates calculated at checkout

🌍 International Shipping

(USA & Canada)

  • DHL Commerce: Carrier-calculated rate

  • Octolize Pick-up Points PRO: Rates calculated at checkout

  • Free Shipping from $150

Tracking Your Order

Once your order has shipped, you will receive a confirmation email with tracking details. You can use this information to monitor your delivery through the courier’s tracking system.

Taxes, Duties & Customs

Please note that import duties, taxes, and customs fees are not included in the item price or shipping cost.
These charges are the responsibility of the buyer and may vary by country.

For orders eligible for Free Shipping, No Time to Waste® covers the shipping and delivery costs associated with the selected shipping service. However, Free Shipping does not include import duties, taxes, customs fees, or any other charges imposed by the destination country.

We recommend contacting your local customs office for more information before placing your order.

Refused Deliveries & Unpaid Costums Fees

If an order is refused by the recipient or returned to No Time to Waste® because the recipient fails or refuses to pay any applicable import duties, taxes, customs fees, or other charges imposed by the destination country, the customer will be responsible for any costs incurred by No Time to Waste® as a result of the return.

These costs may include return shipping fees, customs charges, handling fees, storage fees, or any other charges applied by the carrier or customs authorities.

If the order is returned to us, any refund issued will be processed only after the package has been received and inspected. Any applicable return or other costs incurred by No Time to Waste® may be deducted from the refund amount.

Please note that the original shipping cost is non-refundable where the order was refused or returned due to unpaid customs fees.

Delivery Delays & Customer Responsibility

Once an order has been dispatched from our warehouse, the delivery process is handled by the selected carrier. From this point onwards, the successful delivery of the order depends on both the carrier and the customer.

If your order is taking longer than the estimated delivery time, we strongly recommend contacting the carrier directly using the tracking information provided in your shipping confirmation email. Any questions, delays, delivery attempts, or issues with the shipment should be reported to the carrier as soon as possible.

Please note that carriers have specific time limits for investigating shipments and accepting delivery-related claims. After 30 days from the date the order was dispatched from our warehouse, the carrier may no longer accept requests for information, investigations, or claims regarding the shipment.

For this reason, customers are strongly advised to contact the carrier and submit any necessary claim within 30 days from the date the order was dispatched from our warehouse. Reporting an issue within this period may allow the carrier to investigate the shipment and take the necessary steps to complete the delivery successfully.

If, unfortunately, you were unable to contact the carrier within this period and your order is already being returned to our warehouse, please contact our Customer Support team and inform us of the situation as soon as possible. We will review the status of the shipment and advise you on the next steps once the order has been returned to us.

But, if you experience any issue related to your invoice, please contact our Customer Support team as soon as possible.

We recommend reporting these issues within one week so that we have sufficient time to assist you and work towards resolving the issue while the order can still be successfully delivered.