Refund policy

Return & Exchange Policy

At No Time to Waste®, we take great care in the design, production, and packaging of our products. Each item is inspected before being shipped to ensure it meets our quality standards.

Please read the following conditions carefully before requesting a return or exchange.

1. Return & Exchange Period

Customers have 30 days from the delivery date to request a return or exchange.

After this period, we may no longer be able to accept the return or exchange request.

2. Conditions for Returns & Exchanges

To be eligible for a return or exchange, items must:

  • Be unused and unworn

  • Be in their original condition

  • Have all original tags attached

  • Be returned in their original packaging

  • Not show any signs of damage, washing, alterations, or use

All returned items are subject to inspection upon arrival. We reserve the right to refuse a return or exchange if the item does not meet these conditions.

3. Exchanges

Exchanges are subject to product availability.

If the requested size or item is unavailable, we will contact the customer and provide the available options.

Customers are responsible for the shipping costs associated with sending an item back to us and, where applicable, for the cost of shipping the replacement item.

4. Refunds

Approved refunds will be issued to the original payment method used for the purchase.

Refunds will only be processed after the returned item has been received and successfully inspected.

Once the return has been approved, the refund may take up to 30 days to be processed, depending on the payment method and financial institution involved.

The amount refunded will correspond to the amount applicable under our return policy and applicable consumer protection laws.

5. Shipping Costs

The customer is responsible for the shipping costs related to returns and exchanges, unless otherwise required by applicable law or the return is due to an error on our part or a defective/damaged item.

Original shipping costs are generally non-refundable, unless otherwise required by applicable law.

6. Return Process

Before sending any item back, customers must contact our Customer Support team and follow the return instructions provided.

Items sent without following the applicable return procedure may not be accepted.

Customers should keep their shipping receipt and tracking information until the return has been successfully received and confirmed by No Time to Waste®.

7. Defective or Incorrect Items

If you receive an item that is defective, damaged, or different from the item you ordered, please contact our Customer Support team as soon as possible after delivery, including your order number and relevant photographs of the item.

We will review the situation and, where applicable, provide an appropriate solution in accordance with applicable law.

8. Returned or Refused Orders

If an order is returned to No Time to Waste® because the customer refused delivery, failed to collect the package, failed to provide the necessary information to the carrier, or failed or refused to pay applicable customs duties, import taxes, or other charges imposed by the destination country, the customer may be responsible for any costs incurred by No Time to Waste® as a result of the return, subject to applicable law.

This may include return shipping, handling, storage, customs, or other charges applied by the carrier.

If the customer wishes to receive the order again after it has been returned to our warehouse, additional shipping costs may apply.

9. Important Notice

This Return & Exchange Policy does not affect any mandatory consumer rights that apply under the laws of the country where the customer resides.

We kindly encourage customers to review product descriptions, sizing details, and materials carefully before completing their purchase. If you have any questions, our team is always happy to assist prior to ordering.